Salesforce Review → Perplexity Review →

Pricing

Feature
Salesforce
Perplexity
Free Plan
Yes — GPT-4o mini with usage caps, limited file uploads and image generation
Yes — 5 Pro searches/day, unlimited Quick searches, basic model access
Starting Price
$20/mo (ChatGPT Plus)
$20/mo (Perplexity Pro)
Mid-tier
$200/mo (ChatGPT Pro) — unlimited GPT-4o, o3, voice, extended thinking
$20/mo Pro is the only individual tier — includes 600+ Pro searches/day, file uploads, multiple AI models
Enterprise
ChatGPT Enterprise — custom pricing, SSO, admin controls, longer context, data privacy
Perplexity Enterprise Pro — custom pricing, SSO, internal knowledge search, compliance controls

Ease of Use

Feature
Salesforce
Perplexity
User Interface
Clean chat interface, sidebar for conversation history, GPTs and projects for organization. Can feel cluttered with so many features.
Minimalist search-first interface. Results are displayed with inline citations. Very little friction to get answers.
Setup Complexity
Sign up and start chatting. Custom GPTs and API usage add complexity.
Sign up and search. Almost zero configuration needed for core use.
Learning Curve
Moderate — getting good results requires prompt engineering skill, especially for complex tasks.
Low — it works like a search engine. Ask a question, get a sourced answer. Follow-up is intuitive.

Core Features

Feature
Salesforce
Perplexity
Contact Management
Not a CRM — but Memory feature stores user preferences and context across chats
No contact management. Collections organize research threads but that's it.
Pipeline Management
N/A — though custom GPTs can be built for pipeline tracking workflows
N/A
Email Integration
Can draft emails, connect via plugins/GPTs, integrates with Outlook and Gmail through third-party tools
Limited — can summarize email content if pasted in, no native email integration
Reporting
Advanced Data Analysis (Code Interpreter) handles spreadsheets, charts, and data visualization
Can generate research reports with sourced citations, but no data analysis or chart creation
Automation
Custom GPTs, API access, and Zapier/Make integrations enable complex automation workflows
Limited automation — API available, some Zapier integrations, but not built for workflow automation

Advanced Capabilities

Feature
Salesforce
Perplexity
AI Features
GPT-4o, o3 reasoning, image generation (DALL·E), voice mode, vision, Code Interpreter, canvas for editing
Multi-model access (GPT-4o, Claude, Sonar), real-time web search, source citation on every answer
Customization
Highly customizable — custom instructions, GPT Builder, system prompts, Projects feature
Minimal customization — Focus modes (Academic, Writing, Math, etc.) and Collections
Integrations
Extensive — GPT Store, plugins, API, Zapier, Make, native browse/code tools
Growing — API, Chrome extension, Zapier, but smaller integration ecosystem
API Access
Full API with multiple model tiers, fine-tuning, function calling, assistants API
Sonar API for search-augmented generation, simpler but focused on retrieval

ChatGPT and Perplexity keep showing up in the same conversations, but they’re fundamentally different tools solving different problems. ChatGPT is a general-purpose AI assistant that can write, code, analyze data, and generate images. Perplexity is an AI-powered research engine that finds information and cites its sources. The overlap is real — both answer questions in natural language — but picking the wrong one for your workflow means you’ll either waste time verifying uncited claims or miss out on the creative horsepower you actually need.

Quick Verdict

Choose ChatGPT if you need a versatile AI assistant for writing, coding, image generation, data analysis, or building custom workflows. Choose Perplexity if your primary need is fast, accurate research with verifiable sources — especially if you’ve been burned by AI hallucinations and need to trust what you’re reading.

If you can only pay for one subscription, your decision comes down to this: do you create more, or research more? That’s really it.

Pricing Compared

Both tools cost $20/month for their Pro tiers, which makes the pricing comparison seem simple. It’s not.

ChatGPT’s pricing structure has gotten more complex over the past year. The free tier gives you GPT-4o mini with usage limits — enough to test the waters but not enough for serious daily use. ChatGPT Plus at $20/mo unlocks GPT-4o, o3 for reasoning tasks, DALL·E image generation, and higher usage caps. But if you’re a power user, you’ll still hit rate limits during peak hours. The $200/mo ChatGPT Pro tier removes essentially all limits and gives you access to extended thinking with o3 — that’s the tier where you stop counting messages.

For teams, ChatGPT Team runs $25-30/user/month and adds a shared workspace, admin controls, and the promise that your data won’t be used for training. Enterprise pricing isn’t published but starts conversations around $50+/user/month with SSO, SCIM, and longer context windows.

Perplexity’s pricing is simpler. The free plan is surprisingly usable — unlimited Quick searches and 5 Pro searches per day. Pro at $20/mo bumps you up to 600+ Pro searches per day, which is effectively unlimited for most people. You also get access to multiple AI models (GPT-4o, Claude, Sonar), file upload capabilities, and higher-quality answers with deeper source analysis.

Perplexity Enterprise Pro adds internal knowledge base search, SSO, and compliance features. Pricing isn’t public but it’s positioned for teams that need to search both the web and internal documents securely.

The hidden cost difference: ChatGPT’s real expense comes from the API if you’re building anything custom. Token costs add up fast, especially with GPT-4o and o3. Perplexity’s Sonar API is priced per search query, which is more predictable for research-heavy applications but less flexible for general-purpose AI tasks.

My recommendation by team size: Solo users should pick based on use case, not price — both are $20. Small teams (2-10) doing mixed work should lean ChatGPT Team for versatility. Research-heavy teams should seriously evaluate Perplexity Enterprise before committing to ChatGPT Enterprise, because you might be paying for features you don’t need.

Where ChatGPT Wins

Creative and Long-Form Writing

ChatGPT is still the better writer. Whether you’re drafting blog posts, marketing copy, or technical documentation, it handles tone, structure, and style with more nuance than Perplexity. The canvas feature lets you edit collaboratively with the AI — highlight a paragraph, ask for a rewrite, and it adjusts without losing the thread of the full document. Perplexity can write, but its outputs read like well-organized research summaries, not polished prose.

I recently used ChatGPT to draft a 3,000-word comparison guide (meta, I know). It nailed the structure on the second prompt, adapted to my voice after I fed it a style guide, and produced a draft that needed maybe 30 minutes of editing. Trying the same task in Perplexity gave me something that felt like a Wikipedia article with personality grafted on — technically accurate but flat.

Coding and Technical Problem-Solving

ChatGPT’s Code Interpreter and its ability to run Python in-session make it a legitimate development tool. You can paste a CSV, ask it to clean the data, visualize trends, and export the results — all without leaving the chat. The o3 reasoning model handles complex debugging and multi-file code generation significantly better than anything Perplexity offers.

Perplexity can help you find code examples and documentation, but it can’t execute code or iterate on a working solution in real time. That’s a meaningful gap if you’re a developer or data analyst.

Ecosystem and Customization

The GPT Store, custom GPTs, and the Projects feature give ChatGPT an extensibility that Perplexity hasn’t matched. I have custom GPTs for invoice processing, meeting note formatting, and even one that generates social media calendars from a content brief. These purpose-built assistants save real time because they carry persistent instructions and knowledge.

Perplexity’s Collections feature organizes research threads, which is useful but not comparable. You can’t build a specialized assistant in Perplexity that remembers your preferences and applies custom logic to every interaction.

Multimodal Capabilities

ChatGPT generates images with DALL·E, analyzes photos and screenshots with vision, and carries on voice conversations. That multimodal range matters for anyone who works across different content types. Need to analyze a competitor’s landing page screenshot? Upload it to ChatGPT. Need a quick blog header image? Generate it in the same conversation where you wrote the post.

Perplexity can analyze images you upload, but it can’t generate them. Its voice features are more limited. If your work involves visual content, ChatGPT has a clear edge.

Where Perplexity Wins

Research Accuracy and Source Verification

This is Perplexity’s reason for existing, and it’s genuinely excellent at it. Every answer comes with numbered inline citations that link to actual sources. You can verify any claim in seconds. ChatGPT’s browse feature has improved, but it still sometimes presents information without clear attribution, and verifying its claims requires manual Googling.

I tested both with the same question: “What’s the current market share of CRM platforms in 2026?” ChatGPT gave me a confident answer with numbers that I couldn’t easily verify. Perplexity gave me a slightly less polished answer but linked to three industry reports I could click through immediately. For any work where accuracy has consequences — client reports, academic research, market analysis — that difference matters enormously.

Speed to Answer

Perplexity gets you to a useful answer faster than ChatGPT for informational queries. The interface is built around search, and it shows. Type a question, get a synthesized answer with sources in 5-10 seconds. No prompt engineering required. No “let me think step by step” instructions needed.

ChatGPT requires more setup for research tasks. You need to tell it to search the web, sometimes guide it to check specific sources, and verify the output yourself. It’s capable, but it adds friction that Perplexity has designed away.

Real-Time Information

Perplexity’s web search is baked into every query by default. It’s always checking live sources, which means it handles current events, recent product updates, and breaking news reliably. ChatGPT can browse the web, but it doesn’t do so automatically on every query. You’ll sometimes get answers based on training data alone, which can be outdated.

For anyone who needs to stay current — journalists, market researchers, competitive intelligence analysts — Perplexity’s always-on web search is a significant advantage.

Focus Modes for Specialized Research

Perplexity’s Focus modes (Academic, Writing, Math, Video, Social) narrow the search to specific source types. Academic mode pulls from scholarly papers and peer-reviewed journals. This isn’t something ChatGPT replicates well. You can ask ChatGPT to focus on academic sources, but it doesn’t have a dedicated pipeline for searching academic databases.

I used Academic focus to research customer retention metrics for a consulting project. Perplexity surfaced three relevant journal articles I hadn’t found through Google Scholar. ChatGPT gave me a good overview but referenced studies I couldn’t trace back to actual publications.

Feature-by-Feature Breakdown

User Interface and Experience

ChatGPT’s interface has grown more complex as OpenAI keeps adding features. The sidebar, GPT selector, model switcher, attachment buttons, and canvas tool all compete for attention. It’s powerful but occasionally overwhelming for new users. The Projects feature helps organize work into separate contexts, which was a much-needed addition.

Perplexity’s interface feels like what Google search would be if it were designed in 2026. Clean, fast, focused. The thread-based conversation view lets you go deeper on topics with follow-up questions, but you’re never more than one click from starting fresh. It’s the kind of design where you don’t think about the design — you just use it.

AI Models and Reasoning

ChatGPT gives you access to OpenAI’s full model lineup: GPT-4o for general use, o3 for complex reasoning, and GPT-4o mini for faster/cheaper queries. The extended thinking mode on o3 is genuinely impressive for math, logic, and multi-step analysis. You can watch it reason through problems step by step and catch its own errors.

Perplexity takes a multi-model approach, offering access to GPT-4o, Claude (Anthropic), and their in-house Sonar models. The ability to switch between models for the same query is useful — Claude sometimes gives better nuanced answers while GPT-4o handles technical queries more precisely. But you don’t get the deep reasoning capabilities that o3 provides.

Data Analysis

ChatGPT has a clear lead here. Upload a spreadsheet, and Code Interpreter will clean it, generate charts, identify trends, and export results. It handles complex data transformations and even writes SQL queries. For anyone working with data regularly, this alone might justify the subscription.

Perplexity can answer questions about data you paste into the chat, but it can’t process files with the same depth or generate visualizations. It’s a research tool, not an analytics tool.

Automation and Workflows

ChatGPT connects to a broader automation ecosystem. Between the API, custom GPTs, and integrations with Zapier and Make, you can build workflows that trigger AI-powered actions from emails, form submissions, or CRM updates. The Assistants API lets developers build sophisticated applications with persistent threads and tool use.

Perplexity’s API (Sonar) is specifically designed for retrieval-augmented generation. It’s excellent for building applications that need to answer questions from web sources, but it’s not a general-purpose automation platform. If you’re building a customer-facing research tool or a fact-checking pipeline, Sonar is well-suited. For everything else, ChatGPT’s API is more versatile.

Privacy and Data Handling

Both tools offer enterprise tiers with data privacy commitments. ChatGPT Enterprise guarantees your data won’t be used for training, and adds SOC 2 compliance. Perplexity Enterprise Pro makes similar commitments and adds the ability to search internal documents securely.

On the consumer side, ChatGPT lets you toggle off training data usage in settings. Perplexity doesn’t use your queries for training by default. Both are reasonable, but if data privacy is a dealbreaker for your organization, get the enterprise commitments in writing.

Mobile Experience

Both have solid mobile apps, but they serve different purposes. ChatGPT’s mobile app is essentially the full desktop experience in your pocket — including voice conversations, image generation, and camera-based vision. It’s useful as a general assistant throughout the day.

Perplexity’s mobile app shines as a replacement for Google searches on your phone. The quick answer format works especially well on smaller screens where you don’t want to click through ten blue links. I’ve found myself reaching for Perplexity on mobile more than ChatGPT for quick factual questions.

Migration Considerations

Switching between these tools isn’t really “migration” in the traditional sense since they’re not storing structured business data like a CRM. But there are real considerations.

Moving from ChatGPT to Perplexity: You’ll lose your custom GPTs, conversation history, and any workflows built on the ChatGPT API. Custom GPTs are the biggest pain — if you’ve built specialized assistants, you’ll need to find alternatives or accept that Perplexity doesn’t offer this functionality. Any automations using the Assistants API will need to be rebuilt on Sonar’s more limited architecture.

Moving from Perplexity to ChatGPT: Your research Collections won’t transfer. More importantly, you’ll need to adjust your workflow — ChatGPT doesn’t cite sources by default the way Perplexity does. You’ll need to explicitly ask it to search the web and provide citations, and you’ll need to verify more carefully. The trade-off is gaining creative, coding, and analysis capabilities you didn’t have before.

The honest answer: Most power users should probably use both. They’re $20/month each, and they excel at genuinely different tasks. Using ChatGPT for research is like using a Swiss Army knife to open a letter — it works, but there’s a better tool for that. Using Perplexity for creative writing is like using a library to paint a picture — wrong tool, wrong job.

Retraining time: If your team is moving from one to the other, expect about a week of adjustment. ChatGPT has a steeper learning curve because there’s more to learn. Perplexity is nearly self-explanatory — if someone can use Google, they can use Perplexity.

Our Recommendation

These aren’t competing products despite what the comparison headlines suggest. They’re complementary tools with different strengths.

Use ChatGPT if you’re a creator, developer, or analyst. Writing content, building code, analyzing data, generating images, automating workflows — ChatGPT handles all of it in one place. It’s the better choice for professionals who produce output and need a versatile AI partner. The $20/mo Plus plan covers most individual needs. Teams should look at the Team plan for shared workspaces and data privacy.

Use Perplexity if you’re a researcher, consultant, journalist, or anyone who needs verified information fast. It’s the better tool for due diligence, market research, academic work, and staying current on rapidly changing topics. The free tier is genuinely useful for light research. Pro at $20/mo is worth it if you run more than 5 serious research queries a day.

Use both if your budget allows and your work spans creation and research. I keep both subscriptions active. My typical workflow: research a topic in Perplexity, collect sources and key findings, then switch to ChatGPT to draft the actual content. It sounds redundant, but it’s faster and more accurate than trying to make either tool do everything.

For enterprises: If you’re choosing one platform to roll out across a team, the decision depends on your team’s primary function. Sales and marketing teams get more value from ChatGPT’s writing and automation capabilities. Research and analyst teams get more value from Perplexity’s sourced answers and academic focus. Don’t force a research team to use ChatGPT for research, and don’t force a content team to use Perplexity for writing.

Read our full ChatGPT review | See ChatGPT alternatives

Read our full Perplexity review | See Perplexity alternatives


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